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Booking Policy

Solum Clinic Booking Policy

Booking Policy

1. Introduction

At Solum Clinic, we aim to provide seamless and efficient telehealth services to our patients. This Booking Policy outlines the terms and conditions for scheduling and modifying appointments.
By booking an appointment with Solum Clinic, you agree to abide by this policy.

 

2. Eligibility for Booking

  • Patients must be 18 years or older to book an appointment.
  • Our services are available only to Australian residents.
  • Patients must provide accurate personal and medical information when booking.

 

3. How to Book an Appointment

Patients can schedule an appointment via:

 

4. Appointment Confirmation

  • A confirmation email and/or SMS will be sent upon successful booking.
  • If you do not receive a confirmation, please contact us to ensure your booking has been processed.
  • We reserve the right to reschedule or cancel appointments due to practitioner availability.

 

5. Consultation Fees and Payment

  • Consultation fees are payable at the time of booking.
  • Payments can be made via credit card, debit card, or other approved payment methods.
  • Fees are non-refundable, except in cases outlined in the Refund Policy
  • Medicare or private health rebates may apply, depending on eligibility.

 

6. Rescheduling Appointments

  • Patients may reschedule their appointment up to 24 hours before the scheduled time.
  • Rescheduling can be done via online portal, phone, or email.
  • Appointments rescheduled within less than 24 hours may incur a rescheduling fee.

 

8. No-Show Policy

  • Patients who do not attend their scheduled appointment without prior notice will be considered a no-show.
  • No refunds will be provided for no-shows.
  • Repeat no-shows may result in restrictions on future bookings.

 

9. Late Arrivals

Patients arriving more than 10 minutes late may have their appointment shortened or cancelled. In case of cancellation due to late arrival, no refund will be issued.

 

10. Technical Issues for Telehealth Consultations

If a patient experiences technical difficulties (e.g., poor internet connection), they should notify us immediately. If the consultation is disrupted due to clinic-side technical issues, we will offer a reschedule at no extra charge.

 

11. Privacy & Confidentiality

All booking information is handled in accordance with our Privacy Policy (insert link once on website pls). Patient details remain confidential and secure.

 

12. Amendments to the Booking Policy

Solum Clinic reserves the right to update this Booking Policy at any time. Changes will be reflected on our website, and continued use of our booking services constitutes acceptance of the updated terms.

 

13. Contact Information

For booking assistance or enquiries:
Email: [email protected]
Phone: 02 8260 7550
Website: https://solumclinic.au/book